Professional Summary

Detail-oriented quality control specialist focused on process accuracy, standard enforcement, and corrective action. Experienced at reviewing documentation, performing checks, identifying inconsistencies, and implementing process fixes to prevent recurrence.

Core Competencies

Experience

Operations & Customer Support — Self-Managed Roles

• Performed process checks and verified documentation accuracy across projects.
• Identified recurring issues and designed corrective processes to eliminate root causes.
• Created simple audit-ready documentation and ensured alignment with internal standards.

Business Owner / Operations Lead

• Maintained quality oversight of work, performed final checks, and prevented rework through clear procedures.

Education

• Georgia Institute of Technology — Project Management Program (In Progress)
• University of Phoenix — Business Management coursework
• PTC Technical School — DOS & data entry (1992–1994)
• High School Diploma — Alabama (1984)