Professional Summary

Organized, methodical operations professional skilled in workflow design, process troubleshooting, scheduling, and cross-team communication. Strong foundation in operations supported by technical training, multi-industry customer service experience, and business leadership. Proven ability to create clarity, reduce errors, and maintain consistent follow-through.

Core Competencies

Workflow Optimization
Scheduling & Coordination
Process Mapping
SOP Development
Customer Communication
Troubleshooting
Quality Oversight
Multi-System Navigation

Professional Experience

Operations & Customer Support — Self-Managed Roles

Georgia — 2010 to Present

• Coordinated daily operations: scheduling, customer updates, field support, and task tracking.
• Mapped workflows, identified inefficiencies, and redesigned processes for clarity and speed.
• Troubleshot websites, forms, and internal systems; documented solutions to prevent recurrence.
• Created standard operating procedures and consistent documentation for team use.
• Performed quality checks and implemented corrective steps to ensure standards.

Business Owner / Operations Lead

2010 to Present

• Managed end-to-end operations including scheduling, vendor coordination, customer service, and documentation.
• Designed systems that enabled consistent operations with minimal supervision.

Customer Service Associate — Home Depot (Store #115)

Tucker, GA — 1992 to 1994

• Assisted customers in Lumber Department; supported contractors and homeowners with product selection and inventory questions.
• Built multitasking and customer communication skills in a high-volume retail environment.

Waiter — Steak and Ale

Tucker, GA — 1992 to 1994

• Delivered customer service in a fast-paced dining setting; managed multiple tables and ensured order accuracy.

Education & Training

• Georgia Institute of Technology — Project Management Program (In Progress)
• University of Phoenix — Bachelor of Science, Business Management (coursework)
• PTC Technical School — DOS, data entry, computer operations (1992–1994)
• High School Diploma — Alabama (Graduated 1984)

Technical Skills

Microsoft Office, Google Workspace, Jobber, CRM tools, document management, data entry, basic IT troubleshooting.

Soft Skills

Logical, step-by-step thinker • Clear communicator • High accountability • Detail-focused • Reliable follow-through