Target Position

Operations Coordinator — Process Optimization & Workflow Management

Summary

Organized, methodical operations professional skilled in workflow design, process troubleshooting, scheduling, and cross-team communication. Strong foundation in operations supported by technical training, multi-industry customer service experience, and business leadership.

Core Competencies

• Workflow Optimization
• Scheduling & Coordination
• Process Mapping
• SOP Development
• Customer Communication
• Troubleshooting
• Quality Oversight
• Multi-System Navigation

Experience

Operations & Customer Support — Self-Managed Roles (2010–Present)

• Coordinated daily operations including scheduling, customer updates, field support, and task tracking.
• Mapped workflows and redesigned processes to remove bottlenecks and increase clarity.
• Troubleshot websites, forms, and internal systems; documented solutions.
• Created standard operating procedures and documentation to ensure consistency.
• Performed quality checks and implemented corrective actions.

Business Owner / Operations Lead (2010–Present)

• Managed scheduling, vendor coordination, customer service, and documentation across projects.
• Built systems enabling consistent operations with minimal oversight.

Customer Service Associate — Home Depot (Store #115), Tucker, GA (1992–1994)

• Supported customers in the Lumber Department; assisted with product selection and inventory inquiries.

Waiter — Steak and Ale, Tucker, GA (1992–1994)

• Provided customer service in a high-volume restaurant environment; managed multiple tables.

Education

• Georgia Institute of Technology — Project Management Program (In Progress)
• University of Phoenix — Bachelor of Science, Business Management (coursework)
• PTC Technical School — DOS, Data Entry, Computer Operations (1992–1994)
• High School, Alabama — Graduated 1984

Technical Skills

• Microsoft Office
• Google Workspace
• Jobber
• CRM tools
• Document management
• Data entry
• Basic IT troubleshooting

Soft Skills

• Logical, step-by-step thinker
• Clear communicator
• High accountability
• Detail-focused
• Reliable follow-through