Professional Summary

Logical problem-solver experienced in diagnosing technical issues, supporting users, and documenting step-by-step resolutions. Comfortable with ticketing workflows, basic networking tasks, device setup, and translating technical steps into clear instructions for non-technical users.

Technical Skills

Troubleshooting
Ticket Management
User Support
Device Setup
Basic Networking
Documentation

Experience

Operations & Customer Support — Self-Managed Roles

Georgia — 2010 to Present

• Supported users by diagnosing issues with forms, websites, and internal tools; documented fixes to prevent repeat incidents.
• Managed support tasks and tracked resolution steps using logical, step-by-step processes.
• Assisted with device setup, account configuration, and basic system checks for clients and staff.

PTC Technical School — Technical Training

1992–1994

• Training in DOS, data entry, and computer operations — foundational technical skills that support troubleshooting and system understanding.

Education

• Georgia Institute of Technology — Project Management Program (In Progress)
• University of Phoenix — Business Management coursework
• PTC Technical School — DOS & computer operations (1992–1994)
• High School Diploma — Alabama (1984)