Professional Summary

Efficient dispatcher and scheduler with strong experience coordinating field teams, planning routes, managing ETAs, and communicating clearly with customers and technicians. Skilled at real-time problem solving, prioritization, and maintaining accuracy in fast-paced operations.

Key Skills

Experience

Operations & Customer Support — Self-Managed Roles

• Coordinated field team schedules and routing to match customer windows and technician availability.
• Managed incoming service requests, prioritized dispatches, and updated customers with ETAs and status changes.
• Used logical sequencing to minimize travel time and increase daily job completion rates.
• Documented service events and escalated urgent issues to appropriate resources.

Customer Service Associate — Home Depot (Store #115)

• Provided customer-facing coordination and in-store logistics support in a high-volume retail environment.
• Assisted contractors and customers with material planning and timing questions.

Waiter — Steak and Ale

• Maintained accurate order flow and timing for multiple tables in a busy dining room—experience that reinforces real-time prioritization skills.

Education

• Georgia Institute of Technology — Project Management Program (In Progress)
• University of Phoenix — B.S. Business Management (coursework)
• PTC Technical School — DOS, data entry, computer operations (1992–1994)
• High School Diploma — Alabama (1984)

Tools & Systems

Jobber, CRM tools, Google Workspace, Microsoft Office, basic mapping and routing logic, document tracking.