Professional Summary

Customer-focused relationship manager with a background in operations and technical troubleshooting. Skilled at onboarding, issue resolution, retention strategies, and cross-team coordination. Known for clear communication, follow-through, and building processes that stabilize accounts and improve client satisfaction.

Core Strengths

Onboarding
Account Retention
Issue Resolution
Cross-team Coordination
CRM Management
Customer Communication

Professional Experience

Operations & Customer Support — Self-Managed Roles

Georgia — 2010 to Present

• Managed customer relationships across projects; provided clear onboarding and expectations to new clients.
• Resolved client issues by coordinating resources and documenting root causes to prevent repeat problems.
• Maintained account records, scheduled follow-ups, and improved customer satisfaction through timely communication.
• Worked with technical teams to translate client needs into actionable tasks and tracked completion.

Customer Service Associate — Home Depot (Store #115)

Tucker, GA — 1992 to 1994

• Supported customers with product selection, built rapport, and handled high-volume inquiries with empathy and accuracy.

Education & Training

• Georgia Institute of Technology — Project Management Program (In Progress)
• University of Phoenix — B.S. Business Management (coursework)
• PTC Technical School — DOS & data entry (1992–1994)
• High School Diploma — Alabama (1984)

Tools

CRM tools, Google Workspace, Microsoft Office, Jobber, basic ticketing workflows.